Frequently asked questions
Ordering, delivery, documentation, research use and returns.
Ordering and payment
Can I place an order now?
Real ordering is not open yet. The connected checkout can save a test order, but it does not take payment or trigger a shipment.
Why do most products show “Price at launch”?
Prices will be confirmed before orders open. Four listings show illustrative preview prices so you can try the basket.
Which currencies are supported?
Prices are set in euros. You can also view indicative prices in Polish złoty, Swedish kronor and Danish kroner, converted at dated European Central Bank reference rates.
Which payment methods will you accept?
EPS is being prepared for EUR card checkout and bank transfer. Real payment methods remain disabled until the merchant and bank configuration is complete.
Shipping and delivery
Where will you deliver?
Our 12 priority countries: Germany, the Netherlands, Poland, Sweden, Austria, Belgium, Denmark, Lithuania, Ireland, France, Spain and Italy. Availability for each country will be confirmed before launch.
How long will delivery take?
Carriers and delivery estimates will be published on the shipping page before orders open.
How are orders packed?
In plain, protective outer packaging, with each vial sealed and labelled. Any product-specific handling is stated on the product page and with the order.
Documentation and quality
Where can I find certificates of analysis?
In the COA library and on the matching product page. Available Janoshik reports show the analysis date and printed batch number. The original reports name Peptide Central UK as the client.
Why does a product say “Report not yet published”?
Because no batch report has been published for it yet. We would rather show that clearly than display a placeholder result.
What does “≥99% Purity” on the label mean?
It is the specification the product is ordered to. The measured result for a specific batch appears in that batch’s certificate of analysis.
Research use
Can these products be used in people or animals?
No. They are laboratory research materials for in-vitro use only. See the research use statement.
Do you give dosing or preparation instructions?
No. We do not provide dosing, administration or treatment guidance.
Who can buy?
Adults aged 18 or over, buying for lawful laboratory research. We may decline orders that suggest any other use.
Returns
Can I return an order?
Consumers in the EU generally have 14 days to withdraw from an online purchase, with legal exceptions for unsealed goods. See returns, withdrawal and refunds.
What if an item arrives damaged or incorrect?
Contact us with your order number and photos. We will repair, replace or refund it under your legal guarantee.
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Still have a question?
See the contact page for how to reach us.