Shipping policy
This page explains how orders will be processed and delivered once the store opens. Dispatch times, carriers and charges are confirmed before launch and shown again at checkout.
01Processing and dispatch
Orders will be dispatched from To be confirmed before ordering opens after payment is confirmed. Dispatch cut-off times and working days will be published here before orders open. We will email you when your order is dispatched.
02Where we deliver
We plan to deliver to our 12 priority countries: Germany, the Netherlands, Poland, Sweden, Austria, Belgium, Denmark, Lithuania, Ireland, France, Spain and Italy. Choosing a country in the store sets a preference only. It does not confirm that delivery to that country is available.
03Delivery options, times and charges
Carriers, delivery estimates and charges for each country are To be confirmed before ordering opens. They will be shown before you pay. Delivery estimates start from dispatch and are not guaranteed.
04Packaging
Orders are packed in plain, protective outer packaging with each vial sealed and labelled. Any product-specific storage or handling requirements will be stated on the product page and with the order.
05Tracking
Where the carrier provides tracking, we will email the tracking link when your order leaves us.
06Incorrect delivery details
Please check your delivery details before paying. If you notice a mistake, contact us straight away. We can only change an address before the order is dispatched.
07Lost or damaged parcels
If your parcel has not arrived within the stated estimate, or arrives damaged, contact us with your order number and photos of any damage. We will work with the carrier and replace or refund items that are lost or damaged in transit. Your statutory rights are not affected. See the returns policy.
08Contact
Questions about delivery: To be confirmed before ordering opens.